Very easy to order from the website. I was very excited that I found a game I had been interested in getting, and it was available at a very low price. Family Video confirmed then order and shipped the product very fast, however they sent the wrong ...
Terrible customer service and misrepresents stock by nod6328 ,Dec 12 '06
BUYER BEWARE! FALSE ADVERTISER. They list items as “IN STOCK: This product usually ships within 1 Business Day.” But they are not in stock. Once you order they take 5 days to email a notice that the item is on back order. At the same time they still list it on the site as IN STOCK. Ted at the orders number says they update the site daily. This means they intentionally list items as in stock. This generates sales but falsely. All they will do for you is apologize but they won't accurately update the site. After they waste a week of you time. You can't trust them to fulfill their obligations. The price may look good but that's worthless if they can't provide the product. It's a sales scam.
Like I said, I don't have any experience of store until now, thats good enough. by lilman565301 ,Jun 30 '06
I don't have an experience from this store, but now I know that I should of, because the shipping and tax prices are better than some of the stores or sites I'v gone to, and I would say that good enough to write something even with no experience.
No tracking no's for my order. by myshipments ,Nov 26 '06
Ordered Cars DVD Widescreen version for $11. Actually pre ordered dvd got a $5 coupon and there price was the cheapest anywhere which I ended up paying $11. Seems like a good service but as of November 24th still have not received the dvd and the DVD shipped according to them on Nov 4th. There is no tracking number which to me is a big no no with any online service. I guess this is cheaper for them but how many movies are lost in the mail. They have replied to my one email telling me to wait at least 15 business days and then reemail them and they did give me $2 off. I have sent them an email stating again today and hopefully hear from them tomorrow. At this point, the shipping part is why I can't use them anymore, the tracking # would have made this a short wait on both sides since we could verify what was going on with my order.
One of the three movies was damaged. I feel I was sent a returned item, which is not right when I paid full price. I have since received a second copy in grood condition and the damaged one was returned, but hope this does not happen again. I have enjoyed your service in the past and hope I can rely on you again! Read more
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Nov 13 '08
i got the movies sooner than expected. I am very happy with the result and will contiue to purchase on-line instead of in the store. Read more
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Nov 12 '08
The only issue that I have was that multiple orders had to be entered in order to use multiple gift cards. They need to build the capability to enter in all gift cards and then to use up the total credit balance. Read more
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Nov 11 '08
I enjoy having professional service, you always provide, in the search for older hard to find items. Read more
I ordered numerous items and was pleased with most of them. I was EXTREMELY disappointed in the condition the case to the No Country For Old Men DVD arrived. It was basically in 2 pieces and was supposed to be for a gift! Read more
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Nov 07 '08
Always smooth...competitive prices...no hastle. Read more
My shopping experience was great. Very easy steps in doing so. I would highly recommend you to others. Now that I have made a purchase through you and have had a great experience I'll definately be ordering again at some point. The shipping fees and time are excellent. When we did recieve the order, one of the DVD's were shaking around in the case, but it may have been done through the mail. We did open it up and there was no damage done. Thank you for everything. Read more
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Nov 04 '08
Very good selection, reasonable pricing. Read more
When I placed the order, I selected the 3 to 5 days delivery which cost more money. I should have been told before I made the selection that the product was not in stock and had to be placed on back order. I needed the product for my daugher's sweet 16 party and now it's too late. Read more
Publication International Story Reader Thomas Video For use with the Publication International Story Reader Video+ (sold separately) Includes interactive book and cartridge Kids will love learning and p...
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, Nov 15 '08
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